Terms & Conditions

1. Definitions

uNiek Solutions

Registered in Pijnacker, CoC 71971556, VAT NL001750822B34. Trading under the name daid.to.

Customer

The natural person or legal entity who enters into an agreement with daid.to for the use of the Service.

Consumer

A customer who is also an individual acting in a private capacity.

Service

The personal AI assistant accessible via WhatsApp, as offered through daid.to.

Subscription

An agreement whereby the Customer pays a periodic fee for continued access to the Service.

Direct debit

Automatic periodic debit via SEPA mandate, processed via Mollie B.V.

2. Applicability

1. These Terms and Conditions apply to all quotes, offers, orders, agreements and deliveries of services by or on behalf of daid.to.
2. By registering for or using the Service, the Customer accepts these terms. Deviations are only valid if agreed in writing.
3. Any general terms and conditions of the Customer are expressly rejected.

3. Prices

1. All prices are in euros and include VAT for consumers, unless expressly stated otherwise.
2. daid.to may change prices at any time. For subscriptions, a price change will be communicated at least 30 days in advance in writing or by email.
3. The consumer has the right to terminate a subscription on the date a price increase takes effect.

4. Subscriptions and direct debit

1. Subscriptions are entered into for an indefinite period with a minimum term of one calendar month.
2. Upon entering into a subscription, the Customer grants a SEPA mandate allowing daid.to to automatically collect the monthly amount via Mollie B.V.
3. The first payment (including the one-time setup fee) is made upon entering into the agreement. The subscription fee is then collected monthly in advance.
4. Cancellation of a subscription is done by email to daidto@uniek.solutions, with a notice period of one calendar month. After cancellation the subscription continues until the end of the current billing period.
5. The Customer has the right to revoke the SEPA mandate at any time via their bank. Revoking the mandate does not terminate the agreement; outstanding amounts remain due.
6. daid.to processes payments via Mollie B.V. Mollie's terms and conditions apply to payment transactions.

5. Payments and payment term

1. One-time orders must be paid within 14 days of delivery.
2. Payment terms are strict deadlines. Upon failure to pay on time, the Customer is automatically in default without further notice of default.
3. daid.to reserves the right to make delivery conditional on (partial) advance payment.

6. Consequences of late payment

1. Upon late payment, statutory interest is due (statutory commercial interest for business customers; statutory interest for consumers) from the day of default.
2. Extrajudicial collection costs are calculated in accordance with the Dutch Extrajudicial Collection Costs Decree.
3. The Customer immediately receives notification of a failed payment by email. A grace period of 3 calendar days applies. After the grace period the Service is suspended — data is retained.
4. Upon payment restoration within 30 days, the Service resumes immediately without data loss. After 30 days of suspension without payment, the agreement may be terminated. The Customer will be notified in advance by email.

7. Delivery of digital services

1. Digital services are activated as soon as possible after receipt of payment, unless a different delivery time has been agreed.
2. For the automated Service, daid.to aims for activation within 15 minutes of successful payment.
3. Stated delivery times are indicative. Exceeding them does not entitle the Customer to compensation or dissolution, unless otherwise agreed in writing.
4. daid.to aims for Service availability of at least 95% per calendar month on a best effort basis. Planned maintenance is announced at least 24 hours in advance where possible.

8. Right of withdrawal (consumers)

1. Consumers have the right to withdraw from an agreement for digital services within 14 days of entering into it, unless performance has already commenced with the consumer's express consent.
2. By entering into a subscription and directly activating the Service, the consumer expressly agrees that performance begins immediately and that the right of withdrawal lapses as soon as the Service is fully activated.

9. AI services — specific provisions

1. The Service uses language models from third parties (including Anthropic, OpenAI and others). The availability and quality of AI output depends in part on these third parties.
2. daid.to does not guarantee that AI-generated output is always correct, complete or suitable for a particular purpose. The Customer is responsible for evaluating and using AI output.
3. The Customer may not use the Service for unlawful purposes, generating harmful content, spam, phishing or circumventing restrictions imposed by the underlying AI providers.
4. daid.to is entitled to restrict or terminate use of the Service if the Customer exceeds usage limits (fair use) or abuses the Service.
5. Conversation content processed by the Service is stored in accordance with daid.to's privacy policy.

10. Confidentiality

1. The parties shall keep confidential all confidential information they receive from each other and shall take all necessary measures to ensure confidentiality.
2. The confidentiality obligation applies for the duration of the agreement and three years thereafter.
3. The confidentiality obligation does not apply to information that was public before the parties obtained it, or that became public without breach of the confidentiality obligation.

11. Intellectual property

1. The Customer retains full ownership of their own data and conversations at all times. daid.to makes no claim to rights over this content and never uses it for any purpose other than providing the Service.
2. All software, designs and documentation developed by daid.to remain the property of daid.to or its licensors. The Customer obtains a non-exclusive, non-transferable licence for the duration of the agreement.

12. Penalty clause

1. Upon breach of the articles on confidentiality or intellectual property, the offending party forfeits an immediately due penalty of €1,000 (consumer) or €5,000 (legal entity) per breach.
2. In addition, a penalty of 5% of the amount referred to in paragraph 1 is due for each day the breach continues.

13. Liability

1. daid.to is only liable for damage that is the direct result of intent or deliberate recklessness.
2. daid.to's total liability is in all cases limited to the subscription fees paid by the Customer in the preceding three (3) months.
3. daid.to is not liable for indirect damage, consequential damage, loss of profit, missed savings or damage caused by third parties.
4. daid.to is not liable for damage arising from AI-generated output that proves to be incorrect or incomplete.
5. The Customer indemnifies daid.to against all claims from third parties related to the services provided.

14. Limitation period

Any right of the Customer to compensation lapses 12 months after the event giving rise to liability, without prejudice to the provisions of Article 6:89 of the Dutch Civil Code.

15. Force majeure

1. daid.to is not liable for failures resulting from circumstances beyond its reasonable control, including outages at cloud providers, network disruptions, failure of third-party APIs (including AI providers), government measures, cyberattacks, natural disasters and pandemics.
2. In cases of force majeure, obligations are suspended. If force majeure lasts more than 30 calendar days, either party may dissolve the agreement in writing.

16. Dissolution

1. The Customer may dissolve the agreement if daid.to is attributably in default and fails to remedy the shortcoming within a reasonable period after written notice of default.
2. daid.to may dissolve the agreement if the Customer fails to meet payment obligations, is declared bankrupt, or misuses the services provided.
3. Upon dissolution, mutual outstanding obligations lapse, except for services already delivered for which payment remains due.

17. Amendment of terms

1. daid.to is entitled to amend these terms. Amendments will be communicated by email at least 30 days before taking effect.
2. Consumers may terminate the agreement upon a material amendment on the effective date. Continued use after that date constitutes acceptance.

18. Complaints

1. Complaints must be reported as soon as possible, but no later than 1 month after discovery, by email to daidto@uniek.solutions.
2. Consumers may report a complaint within 2 months of discovery.
3. daid.to will respond to a complaint within 5 working days.

19. Governing law and jurisdiction

1. All agreements between the parties are governed exclusively by Dutch law.
2. Disputes will be submitted to the competent court in the district of The Hague, unless mandatory law prescribes otherwise.

20. Contact